What is the best part of your role?
The best part of my role is working to realign the service organization so we can give our customers the support they truly need and deserve. It’s a journey, but one I believe in because I know we’re building toward something better. What I enjoy most, though, is being able to bring the right people and resources together when a customer needs help, making sure the right Field Service Engineer is in place and the team is set up to get their operation back up and running.
What makes Simpson stand out in driving results for foundries?
What really makes Simpson stand out is the people. We’re a close-knit team that takes challenges personally, in a good way, and there’s a strong sense of ownership in everything we do. When something isn’t right, we stay focused and work the problem until it’s solved. We understand our role in the market and take pride in being leaders in sand preparation, and that shows through in both the strength of our engineering support and the dedication of our Field Service Engineers who are committed to delivering real results for our customers.
What do you value most about the relationships/partnerships with our customers?
What I value most is really getting to understand what our customers are dealing with day to day. Every foundry is a little different, with its own challenges and priorities, so taking the time to listen and learn what matters most to them goes a long way. Once you have that understanding, you can work together to find solutions that actually fit and make a difference.
What’s your most memorable moment?
One of my most memorable moments was traveling to my first customer site and seeing our equipment in action for the first time. It really put everything into perspective. What stood out even more was seeing what that equipment helps produce, things most of us don’t think about every day. It made me realize the impact of what we do and how we support these organizations in producing critical, sometimes life-saving equipment.
If you could have a superpower to do your job better, what would it be and why?
Teleportation of both people and parts. With customers all over the world, being able to instantly get the right Field Service Engineer on-site with exactly what they need would make a huge difference. It would allow us to respond immediately and get our customers back up and running as quickly as possible, right from that first call.